We accept returns within 30 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please book your return back to us using our website and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.

We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within UAE or KSA, falls within a returnable category and is within the 30 days limit from the date of delivery, can be processed for return. Here are very simple steps that you can follow if you want to return item(s).

1. Items may be returned via our free home pick-up service.

2. Through this service, a courier will collect your parcel containing the items you wish to exchange or return.

3. Once your return request has been received, our team will contact you to arrange the pickup of the item(s).

4. The pickup will be arranged within 3 working days for UAE. For KSA, the collection of the items(s) will take around 5 working days.

5. Kindly note that the items must be unused, must not be broken or damaged and in its original package.

In the event that any damaged product is delivered to you, you have until 24 hours from the time of delivery to file a return request alongside a photo of the damaged product. If you have any questions or require help in submitting a return request, please contact our customer service team for assistance.